Email lead time.

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This topic contains 8 replies, has 4 voices, and was last updated by  Nate Birkholz 8 months, 2 weeks ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #153352

    Iain
    Participant

    Hi guys,
    just wondering what the average response time is for getting an email back from customer services?

    🙂

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    #153426

    Koin-Koin
    Participant

    I guess it will depend on the period’s load.
    Last week I get an answer within 48h (closer to 36h to be sharp).

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    #153551

    Iain
    Participant

    Been waiting since the 5th, so I guess it’s time for another prod….
    :/

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    #153564

    Koin-Koin
    Participant

    At least you should have the automatic reply which is send with a ticket number.
    You could check its status by login on the site.

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    #154436

    Nate Birkholz
    Participant

    I placed a large order on the 14th of January, and have heard nothing about shipping. So I sent an email on the 28th inquiring, and have heard nothing in reply. Checking the status of my inquiry doesn’t show anything new. Very frustrating.

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    #154452

    Koin-Koin
    Participant

    Each time I had to send a query at info@warlordgames.com I had a reply within a rather decent time.

    What I did was to reply to the order notification I had so the order’s number is already part of the message.

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    #154456

    Nate Birkholz
    Participant

    Yes, that’s what I have done.

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    #154743

    Dusky Lad
    Participant

    I’m having the same issue sadly.
    I’ve been waiting well over a week for a response regarding a wrong item sent to me. I really love Warlord games and wish to support them but they need to step up on this considering every other miniature company I’ve dealt with are far more prompt on customer service.

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    #154748

    Nate Birkholz
    Participant

    They eventually got back to me after a week and two in queries. They said they had received unprecedented numbers of orders and emails in the past month and apologized for the delay.

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