We've just finished our weekly production meeting and wanted to give you a heads up on the current situation regarding outstanding orders.
On one hand, I want to thank you for your custom - especially given the remarkable success of our Jubilee Sale. Sadly, on the other hand, I also have to apologise for the delays caused by the massive weight of orders we received in such a short period of time.
We were prepared for an increased level of business and had put contingencies in place but the scale of take up of our offer blew that out of the water.
We've added extra resource over the last couple of weeks to catch up. Our boys and girls are working long hours every day to get back on track. Happily we estimate that mid/late this week our backlog will be no more and all orders will either be en route or already with you.
It pains us not to have our usual speedy turnaround time and this is something of a lesson learnt for us. Our apologies once again for the delay on you getting your trembling hands on your Warlord goodies - normal service will soon be resumed!
If you have any queries regarding your order please drop us a line to email@example.com and we'll be in touch.
Paul Sawyer Lord High Inquisitor and Hamster-fondler
No worries Warlord...my £12 order will keep Good luck with it all and thanks for the honesty. Rare commodity. Good luck to the despatch team....hope there's beer involved at the end of it! Better busy than bored : )