Major disappointment

[BA Barrukus]

Hello all, I would like to air out something to Warlord real quick. See I just recieved my first BA minis today, and I cant tell you how disappointed I was. I am a long time fine scale modeler but a noobie tabletop mini wargamer, and the Fallschirmjagers that I couldn't wait to recieve could not have come in a worse condition. Rifles all bent to hell and MP40 muzzels snapped off. Packaging packaging packaging.... Flashing and moldlines I expected and can fix! How the hell do you fix MP40 muzzles and rifles that look like hockey sticks. Come on guys you can do better ship boxes filled with minis that look like they have been dragged by a truck instead of being shipped inside one!!!

[Cubster]

Probably the best thing to do is send them an email and they will no doubt replace the items.

[BA Barrukus]

Your probably right Cubster, I just didnt want to be "that guy". You know calling, complaining, sending things back, waiting weeks to get them back. I was truly hoping to open the box and getting what I paid for the first time around. Aspecially a first time buy from a well noted company like Warlord. Just was hoping to open, clean, prime and paint them up. Oh well...sorry for the rant guys.

[Vogless]

It does suck when you get a bad piece. I had an issue the other day myself. It's part of this business.

However, Warlord has been nothing short of outstanding fixing any problems I've had with their products.

[canadasteve]

BA Warlord are excellent for their customer service and will rectify any problem very quickly if you contact them directly. Yes some of the metal rifles do get a bit bent in transition but they are easy to straighten out. I have the same models and had to straighten a few myself, either that or use them to shoot round corners

[grant]

You definitely need to email warlord - they did have a run of bad castings that we're brittle and they have fixed it.

They will send you new minis to replace the damaged ones.

Nice pick - I have FJ!

[BA Barrukus]

"shoot around corners" very funny steve. lol That wouldnt be so bad if they were STG44s ,they did make those in two different angles. Just some nerd facts. But not 98ks. I tried to bend those back ever so gently but they were bent so bad they snapped. Do you guys know offhand the quickest way to contact them?

[grant]

Either wake early and phone them - the best way - or email.

Just remember that if you get Kristen she is Canadian, eh.

[Cubster]

I tried to bend those back ever so gently but they were bent so bad they snapped.

What thou needest young man is a teatowel, some tongs and a cup of boiling water. Put the model in the boiling water for a couple of minutes, take it out with the tongs and hold it in the teatowel. Then slowly bend the rifles back. I used this method bending Montrose's horse's legs and it really does work like the veritable dream.

[Paul @ Warlord Games]

Drop us an email to info@warlordgames.com and we'll sort things out for you.